What is an active user?

An active user, within the Capture Expense ecosystem, is defined quite simply: it’s someone who has raised or submitted an expense within the billing period, which is the calendar month. It’s important to note that our definition focuses on those directly engaging in the expense reporting process. This means that administrators, financial controllers, or approvers—who may not necessarily raise expenses themselves—are not counted as active users in our pricing model.

Our approach ensures that you’re only billed for the team members who are utilizing the system for expense submission, aligning our costs with your actual usage. By doing so, we maintain the efficiency of your expense management process and the cost-effectiveness of our pricing structure.